Shipping policy

Shipping Policy

Thank you for shopping with NeatNest.

We currently ship to customers within the United States.

Processing Time

Orders are processed within 1–3 business days after payment is received. Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery time is 5–12 business days after your order has been shipped. Delivery times may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout. We may occasionally offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.

Delays

While we strive to deliver orders on time, delays may occasionally occur due to customs processing, carrier issues, or high order volumes. We appreciate your patience and understanding.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us immediately at support@neatnestgo.com. We cannot guarantee changes once an order has been processed.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.